Volume 8 | Issue 5

 Abstract

Purpose: �Basically, I want to make this project because of my interest towards customization and as a consumer I want thing as I want and I always keen to know something new. So, I think this is the best way to learn something interesting and knowledgeable. I faced many problems during the project because this is a very broad topic and everyone have their own opinion. So, this project is an attempt at bringing to light the current situation of customization in customer relationship management . The role of customization in customer relationship management has been discussed in detail and limitations have been added and discuss the related intricacies of this project which is the most important objective. The present scenario and situations prevailing in the Country have also been talked and take best efforts not to leave behind any loopholes and to touch upon all the important details relating to customization in customer relationship management. I am also giving my own analysis and conclusion on this and gave my suggestion as well .� Research implications: �This research paper provides a preliminary understanding of customisation in CRM to retain its consumers besides this it also highlight the role of customisation in CRM how it approaches and helps to explore new ways in marketing domain for easy settlement of their customers.� Originality/value: �This paper highlights on the various types of usage of customisation to retain the customers as well as importance of customisation, maintain database to retain existing customers.�

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 Keywords

customization in customer relationship management, Limitations, Present scenario.

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Employee commitment is a potential factor for Organisational performance, so the organisations use different tools to stay competitive and improve the performance of the employees. The study focused on measuring the employee commitment and performance based on the factors like Motivation, Compensation, Leadership, Training and Development, Communication which influences the Employee commitment. The need for the present research is to analyse the effect of employee commitment on the job performance of employees in IT companies. This paper includes both the primary and secondary data; research findings have been framed by results retrieved from the data analysis using appropriate statistical tools viz: frequency distribution, Analysis of Variance (ANOVA), Karl Pearson�s coefficient of correlation.

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Employee Commitment, Motivation, Compensation, Leadership, Training and Development, Communication.

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Creative Commons Attribution 4.0 and The Open Definition

 Abstract

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?????? (Non Violence), ?????? (Truth), ???????? (Non stealing), ??????????? (Celibacy), ????????? (Imperfection).

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In the future, to reduce carbon dioxide emission in the atmosphere of the earth and protecting the earth environment, mankind will be forced to do a lot less energy for heating than it uses it still. If we add to this that the stocks of non-renewable energy resources are finite, it should be recognized that the main characteristic of the future buildings is ultra-low energy consumption and even energy consumption close to zero. And many countries have established similar standards of energy consumption. ZEBs have the promising to reduce the significant energy use and as well to increase the overall share of renewable energy. However, in order not to fall short of expectation, there is a need for commonly agreed ZEB definition framework and a robust �zero� calculation methodology. This framework should allow for a variety of solution sets and not focus only on PV based solution sets, as this strategy is mainly addressing small and new buildings.

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Net Zero-Energy Buildings; Sustainable building; Ecofriendly buildings.

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This study focuses on the impact of Para social interaction and visual merchandising in customer shopping experience. The purpose of the study is to identify the relationship between para social interaction, visual merchandising, promotional signage and customer shopping experience. The present study is exploratory as well as descriptive in nature. Primary method has been used for collecting the data. Structured questionnaire has been administered for the purpose of collecting primary data. This finding suggests that there will be a significant influence of Para social interaction which enhances persuasiveness of customer shopping experience. This can be used by managers at various retail outlets, health cares, banking sectors. The focus of the study is mainly on the gap between experience of Para social interaction, visual merchandising and its effect on the customer shopping experience.

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Customer Shopping Experience, Para social Interaction, Visual Merchandising, Promotional Signage.

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The study considers the construction of two mathematical models namely Random Staircase model and Snakes and ladders model. The Random Stair case model gives the minimum number of hops required to climb a staircase with N steps if one can hop 1 step, 2 steps, �,or k steps forward or backward at a time with equal probability. This is a generalization of Gambler�s Ruin problem with fortune probability equal to �. Also a mathematical model for the Snakes and ladders game is constructed which is a special case of Upward Random Staircase model. This model can be utilized to evaluate the probability to finish the game for various movements.

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Random Staircase model, Upward Staircase model , Snakes and Ladders model

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Customer issue tracking System is one which is responsible for providing Telephone service to the customers by registering the customers. After once customers are registered for service telephone management system must provide service such as any complaints and they also maintain status about customers complaint. These things are very tedious to maintain in manual in records for future references and removing Customers complaints after solving them are difficult and monitoring these things are also very tedious job. To overcome all these problems we are building a Solution here a Customers issue tracking system. It is novel or new method that taking a customer�s complaints, registering the complaint and monitoring the complaint about the customer.

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Customer, issue, tracking, system, complaint

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Creative Commons Attribution 4.0 and The Open Definition

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Now-a-days, the technology has become a part of our lives. Mobile phones, Laptops, Tabs, etc. all are a part of technology. Due to COVID-19, Lockdown prevails all over the country in India. Many sectors get affected in terms of growth and efficiency. The Education sector also get affected by it, all the educational institutions (schools, colleges, institutes) remained closed during this period. Mobile technology played an important role in the education sector by imparting knowledge among the learners� through online platform. In this regard paper aims to discuss about various online platforms and their negative impact upon learners� health and suggestions to tackle the negative impact of mobile technology.

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KEYWORDS: Mobile Technology, COVID-19, Online platform, Health, Internet, Sustainable Development Goal.

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The Indian national movement was one of the biggest mass movement modern societies has ever seen. It was basically the result of fundamental contradiction between the interest of the Indian people and that of British colonialism. To end to British colonialism in India, National movement came into existence. The British crushed the movement time to time but they could not crush the spirit of nationalism among Indian. At least India got Independence on 15-Aug-1947. Behind this Independence the concept of the Partition has also emerged and the creation of the two dominions, India and Pakistan. Thus, this paper covers the techniques adopted by Indian National congress and Muslim league in the national movement leading towards partition of India.

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National movement, Pakistan, Muslim league, Gandhi

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Tourism is associated with the enjoyment by human wandering around the globe in want of acquiring knowledge and site seeing; this is the case of modern tourism. Actually, the human being has been moving around the earth for settlement, food, water, etc, as the days and years are gone by, and inquisitiveness in human have made him wander for conquering the places with richness by all means, besides education, employment, peace, of residing, etc, influenced human to settle in some places as he liked. Modern tourism is associated with excitement and learning about new cultures and history.

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Mariamman car festival, Amenities, human settlement, culture, knowledge.

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Parents are the most important and influential persons in the life of a child. Children depend on their parents to protect and take care of them while parents monitor and endorse their safety and well-being. Parenting plays a pivotal role in the upbringing of a child. It is an art which involves boosting and assisting the physical, emotional, social, intellectual development of the child right from birth. Ayurveda considered as the basic life science lays special emphasis on parenting. The lines �Taccha nityam prayunjeeta Swasthyam yen anuvartate� from the treatise Caraka Samhita points out the fact that nutrition forms the basic foundation of health. This principle indicates the importance of balanced diet and also emphasizes that one has to inculcate healthy eating habits right from childhood. The importance of child nutrition and its detrimental effects are well explained in Kashyapa Samhita. Healthy development of the child does not wholly rest with the parents but the task of ensuring the same lies with the social community as well. Urbanization which is rapidly spreading throughout developing countries is ensuing changing proportion of urban to rural population. Substantially, it is the urban poor who are at the interface between underdevelopment and industrialization. Society benefits socially and economically from a healthy and thriving child. Accomplishment of the same is achieved by serving support to parents through programs and services of Organizations or Government at community level, state and central levels.

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Ayurveda, development, malnutrition, parenting style.

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Knowledge management could be a way that fosters job satisfaction. This paper aims to propose that knowledge management process does increase the individual employee satisfaction, the likelihood of the employee. The factors considered are knowledge sharing, knowledge acquisition, and knowledge transfer. A theoretical study of job satisfaction and the three processes among the other factors of KM is explained. A survey among 60 members of an IT firm was conducted. Information is regarded as a substance having a certain structure. In contrast, knowledge is information put into practice or at least possessed in a form that makes it immediately available to be put into practice hence using the information received the majority of the respondents strongly agreed to the factors of the knowledge management process to play an important role in their performance that which leads to job satisfaction.

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Knowledge management, knowledge process, job satisfaction.

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The �strengths�, �weaknesses�, �opportunities� and �threats� (SWOT) Analysis is a management tool, which is used in the organisaton to find out its strengths and weaknesses as a micro environment, Opportunity and threats as Macro Environment . The basic Purpose of SWOT Analysis is to utilize the knowledge of organization properly what it has about its environment and to prepare and formulate its strategy based on it. At present we are fighting with Covid-19 pandemic. We can see the effect of this pandemic globally. Government and health authorities are taking vigorous action for controlling it but still it is increasing at the fast rate. As one side this pandemic has large negative impact on the public, society, Nation and even world but on the other hand it also has positive impact somewhere. The study includes the both side (Negative and Positive) of covid-19, its strengths, weaknesses, opportunities and threats in current scenario.

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Covid-19, Pandemic, Strengths, Weaknesses, Opportunities and Threats.

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In the term of Modi government from 2014-2019 India had faced many ups and downs regarding the growth because of two major decisions of demonetization and GST rollout which had a direct impact on Indian economy. In this research one of the major reasons for rolling out demonetization which was creating the hype of a cashless economy will be discussed upon. Due to the roll out of demonetization various digital payment wallets got an opportunity to multiply their business. The government also took initiative in order to attract people to use the E- payment method instead of cash. The effort of government was synergize with the discounts and offers offered by private sector players like Paytm, Phone pe etc.

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Demonetization, digital payments, synergize, wallets

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Background: COVID-19 is defined as a new type of coronavirus that spreads rapidly from person to person and becomes a major epidemic that causes a great tragedy. The starting point of the virus is considered to be the Wuhan city of China, and the first fatal cases were reported in late 2019. At this point, this virus causes fatal effects, especially on the elderly and those with chronic diseases. As of May 7, 2020, COVID-19 has been confirmed in over 3. 8 million individuals worldwide and has resulted in more than 268,000 deaths. Knowledge of disease transmission, public health person hygiene are vitally important for developing effective control measures The objective of the study was to assess the awareness of COVID-19 transmission, prevention and control among general public. Methods: In this cross-sectional, web-based survey, conducted during February 2020 to April 2020 among the general population of in and around Chennai, questions asked regarding the Knowledge of the population about COVID-19. Data collection form includes participants� socio demographic characteristics and source of information regarding COVID-19. Collected and analyzed by using SPSS-24.0. Results: 96% of study subjects heard about COVID19 and caused by Virus. Around 85% knew that COVID19 spread through droplets and direct contact with infected person. 91% knew the symptoms of COVID19. 75% of the study subjects knew the prevention and control of the disease COVID19. Education and area of living play a significant role in adequate knowledge. Conclusions: The present study highlights that the general public has adequate knowledge towards COVID-19 at the time of its pandemic outbreak.

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Awareness, COVID19, Chennai

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Abstract: Indo- Arab relation is very old and goes beyond history. So many books have been written in this regard but the book � Arab o Hind Ke Taalluqat� written by Maulan Sayyed Sulaiman Nadwi is considered to be pioneer work in this field because he has depended on primary sources of Arabic books, travelogues, memoir etc. compiled by Arab traders and merchants in different ages. The book dealt with deep rooted Indo- Arab relations in the fields of commerce, science, philosophy, literature etc.

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Keywords: commercial, scientific, Philosophical, literary and political relations between India and Arab world.

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 Abstract

Portland cement concrete industry has grown astronomically in recent years. It will continue to grow as the result of continuous urban development. However, Portland cement concrete posses problems such as durability and carbon dioxide emission. Many concrete structures have shown serious deterioration, way before their intended service life, especially those constructed in a corrosive environment (Mehta 1997). Geopolymer is a class of aluminosilicate binding materials synthesized by thermal activation of solid aluminosilicate base materials such as fly ash, metakaolin, GGBS etc., with an alkali metal hydroxide and silicate solution. These binders are currently attracting widespread attention due to their potential utilization as a high performance, environmental friendly and sustainable alternative to Portland cement India being the largest coal fly-ash producer in the world produces abundant by- product from thermal power plant known as coal fuel ash. E-waste is the problem with which every country is dealing right now. Because there is no method for the disposal of e-waste and with the growth in the consumption of electronic goods this problem is getting bigger and bigger. The most effective way of the disposal of e-waste is through landfill and this method require large land mass which is very difficult to find in these days. So this is a very good concept of using e-waste as an ingredient in concrete by partial replacement of aggregate. We cannot replace it completely as aggregate provides some key properties to concrete like strength, durability and workability. Using e-waste as building material seems right when we look at the amount of aggregate required for making concrete and if we are able to reduce that amount it will be very beneficiary as it reduces the load from the natural resources. In our research work we have partially replaced the aggregate with e-waste. We have casted concrete cubes with 4%, 8%, and 12% and 16% e-waste and compare the compressive strength of concrete with conventional concrete cubes of G30 grade. In our results we have found out that compressive strength of cubes starts increasing when we add e-waste, but after a point it starts decreasing. At the inclusion of 8% e-waste the compressive strength of concrete is 47.25N/mm2 and thereafter it starts decreasing. At the replacement of 12.5% aggregate with e-waste the compressive strength of concrete is 38.50N/mm2.

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Geopolymer concrete, E-waste, Workability and Compressive strength

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The present study was conducted to assess the Social Networking Sites (SNSs) usage patterns among Indian college students, examine the differences in SNSs usage patterns based on gender, employment status and education levels and investigate the relationship between SNSs usage and self-esteem. Data were collected from 122 college students of age 18-28 years using purposive sampling method. SNSs usage and self-esteem were measured using Media and Technology Usage and Attitudes Scale and Rosenberg Self-esteem Scale respectively. Results showed low SNSs usage and high engagement on social media friendships among college students. The students preferred to use multiple SNSs primarily for maintaining existing relationships, academic/professional purposes, entertainment and leisure time. Significant differences on SNSs usage patterns based on gender, employment status and education levels were observed. Self-esteem was not significantly related with SNSs usage.

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Social Networking Sites (SNSs), SNSs usage patterns, Media, Technology, self-esteem, Indian, college students, gender, education, employment

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The aim of this paper is to investigate the performance of concrete which incorporates plastic optical fibre (POF). In this study, the performance of light-transmitting concrete specimens made by using different dosages and spacings of plastic optical fibre is investigated. The properties of plastic optical fibre are investigated and discussed. The experimental results will show that light-transmitting concrete can provide a high light-transmitting ratio. This paper contributes to the determination of alternatives for sustainable construction around the world. To Build energy-saving and safe evaluation for engineering, structures have obtained worldwide attention. This new kind of building material is of much importance, which can integrate green energy saving with self- sensing properties of functional material. The objectives for this concrete are to cast a special type of concrete with light-transmitting properties and study their characteristics and to develop a functioning material which is not only energy saving but gives out artistic look. Its results show that smart transparent concrete has good transparency. In addition, the use of plastic optical fibre can lead to an increase in compressive strength of concrete

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Plastic optical fiber, light-transmitting concrete, energy-saving, Green Construction Material, Smart Transparent Concrete

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Copy-move is one type of attack to falsify digital images where the perpetrators copy several regions of the image and then place it on different parts of the same image to cover the part of the image that exists in the area. Therefore, a method is needed to detect copy-move attacks to find out the level the authenticity of a digital image. Image data is often deliberately carried out processes such as the addition of noise and blurring so that copy-move attacks are more difficult to recognize, so that the input image preprocessing stage is a filtering process to eliminate noise in the input image. Stages of detection of copy-move attacks can be shortened by not doing the preprocessing stage but using reliable methods for interference such as noise and blur. Therefore, reliable copy-move attack detection methods are needed for various input image variations so there is no need for preprocessing stages on input images. In this a method created from the modification of two methods of copy-move attack detection, an effective duplication detection method, is used on disturbing images and effective detection methods that are used on images that have disturbances such as noise and blur. Modification of the method is considered effective because of the tolerance between the features of the two methods used. When the input image is distraction-free, the duplication detection feature will become dominant, while the input image has disturbances such as noise and blur, the robust detection feature will become dominant.

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 Keywords

Region Copy-Move, Duplication detection method, Robust detection method, Principal Component Analysis

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