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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 13 | Issue 10 | Month- October 2025
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Paper Title
A STUDY ON THE EMOTIONAL INTELLIGENCE IMPACT ON THE QUALITY OF HOSPITAL SERVICES WITH SPECIAL REFERENCE TO APOLLO SPECIALITY HOSPITALS, OMR
Authors
S. SOWMIYA, D. BHAVANI
Keywords
Emotional Intelligence (EI), Quality of Hospital Services, Apollo Super Specialty Hospital, Self-Awareness, Empathy, Self-Regulation, Motivation, Social Skills
Abstract
This study explores the relationship between emotional intelligence (EI) and the quality of hospital services, focusing on Apollo Specialty Hospitals, OMR. Utilizing primary data from 160 respondents and secondary sources, it employs statistical tools such as correlation and ANOVA to analyze how nurses' emotional intelligence influences patient satisfaction and service outcomes. Results indicate that high EI among healthcare workers significantly enhances patient care, communication, and stress management. Recommendations include targeted EI training to improve service quality and employee well-being.
IJCRT's Publication Details
Unique Identification Number - IJCRTBD02004
Paper ID - 289782
Page Number(s) - 15-18
Pubished in - Volume 13 | Issue 6 | June 2025
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
S. SOWMIYA, D. BHAVANI, "A STUDY ON THE EMOTIONAL INTELLIGENCE IMPACT ON THE QUALITY OF HOSPITAL SERVICES WITH SPECIAL REFERENCE TO APOLLO SPECIALITY HOSPITALS, OMR", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 6, pp.15-18, June 2025, Available at :http://www.ijcrt.org/papers/IJCRTBD02004.pdf
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Volume 13 | Issue 10
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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