Published Paper Details:

This study presents the design and development of a Smart Village Panchayat System aimed at improving the efficiency, transparency, and accessibility of rural governance services. Traditional Panchayat systems rely heavily on manual processes, which often result in delays, lack of accountability, and inefficient communication between citizens and officials. To overcome these challenges, a web-based e-governance platform is proposed that enables citizens to submit complaints, apply for certificates, and track the status of their requests in real time. The system is developed using a microservices architecture with Spring Boot for backend services and Angular for frontend implementation, ensuring scalability and flexibility. It incorporates key features such as automated complaint assignment, role-based access control, centralized data management, and real-time notifications. Additionally, Artificial Intelligence techniques based on Natural Language Processing (NLP) are integrated to perform complaint classification, summarization, and priority prediction, which enhances decision-making and reduces administrative workload. The proposed system significantly improves service delivery by reducing processing time, increasing transparency, and enhancing communication between citizens and Panchayat authorities. The results demonstrate that the system is effective in providing a reliable, scalable, and user-friendly solution for digital rural governance, contributing to the development of smart villages.