Published Paper Details:

The report examines the stress levels of employees in banking and the productivity of organizations on the frequency data of each of the 400 participants on average. Questions related to demographic, workload pressure, job security, work-life balance, physical and mental stress, organizational support, leadership, organizational culture, and productivity were included in the questionnaire. Using the five-point Likert scales given, the weighted item and agreement percentages were calculated. The findings suggest that stress can manifest in many ways. 65% said that they felt overwhelmed with workload, 68% said they were unable to balance work and their personal lives, 62% said they felt physically exhausted at the end of the workday and 54% felt mentally drained after work. Meanwhile, several staff members said that their workplace was supportive: Attitudes towards the productivity effects of stress were also high. 63% felt that stress adversely affected team productivity, 61% felt that stress adversely affected customer service, 68% felt that high levels of stress had a negative effect on overall productivity and 66% felt that reducing stress can help to improve the output of the organization. The results, therefore, indicate that there is a strong perception of a relationship between employee stress and organizational productivity. Frequency tables for aggregates were presented, however, so that correlation, regression, reliability and significance testing could not be done at the level of the individual respondents. The report does not, then, give causal evidence, but rather a careful descriptive interpretation.