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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)

International Peer Reviewed & Refereed Journals, Open Access Journal

IJCRT Peer-Reviewed (Refereed) Journal as Per New UGC Rules.

ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013

Call For Paper - Volume 14 | Issue 8 | Month- August 2026

Scholarly open access journals, Peer-reviewed, and Refereed Journals, Impact factor 7.97 (Calculate by google scholar and Semantic Scholar | AI-Powered Research Tool) , Multidisciplinary, Monthly, Indexing in all major database & Metadata, Citation Generator, Digital Object Identifier(CrossRef DOI)

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  Published Paper Details:

  Paper Title

Machine Learning-Based Customer Behavior Analysis and Purchase Prediction in E-Commerce: A Comparative Framework

  Authors

  Ms. Shreya Santosh Garte,  Dr. Priti V. Pancholi

  Keywords

customer behavior analysis, purchase prediction, machine learning, e-commerce, Random Forest, predictive analytics, customer intelligence

  Abstract


The growth of e-commerce has created large volumes of behavioral and transactional data that can be used to anticipate customer purchasing decisions. This paper presents a practical machine learning framework for customer behavior analysis and purchase prediction using demographic attributes, browsing activity, previous purchase information, and product-related features. The study compares Logistic Regression, Decision Tree, Support Vector Machine, and Random Forest classifiers within a structured pipeline consisting of data cleaning, categorical encoding, normalization, feature selection, model training, and evaluation. The documented experimental implementation uses an 80:20 training-testing split and evaluates models through accuracy, precision, recall, and F1-score. Comparative observations indicate that Random Forest provides the strongest overall balance of predictive capability, robustness, and resistance to overfitting, while Decision Tree offers high interpretability, Logistic Regression provides a computationally efficient baseline, and Support Vector Machine remains competitive for complex decision boundaries. The findings are consistent with published e-commerce studies in which ensemble models achieve strong purchase-intention prediction. The proposed framework can support customer segmentation, personalized marketing, product recommendation, sales forecasting, and more efficient allocation of marketing resources. The paper also identifies data quality, class imbalance, changing customer preferences, and model interpretability as important considerations for deployment.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2608156

  Paper ID - 312525

  Page Number(s) - b403-b409

  Pubished in - Volume 14 | Issue 8 | August 2026

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Ms. Shreya Santosh Garte,  Dr. Priti V. Pancholi,   "Machine Learning-Based Customer Behavior Analysis and Purchase Prediction in E-Commerce: A Comparative Framework", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.14, Issue 8, pp.b403-b409, August 2026, Available at :http://www.ijcrt.org/papers/IJCRT2608156.pdf

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Call For Paper August 2026
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ISSN and 7.97 Impact Factor Details


ISSN
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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
ISSN
ISSN and 7.97 Impact Factor Details


ISSN
ISSN
ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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