Published Paper Details:

The Employees' State Insurance Scheme is one of the important social security measures available to employees in the organised sector. The effectiveness of the scheme depends not only on its statutory coverage, but also on the extent to which employees actually utilize its services and remain satisfied with the benefits received. The present study examines the utilization and satisfaction of employees towards ESIC services in Mysore Region. The study is based on primary data collected from 50 employees covered under the ESI Scheme and having experience in using ESIC-related services. A structured questionnaire was used to collect responses on utilization and satisfaction. The reliability of the utilization scale was found to be acceptable with a Cronbach's Alpha value of 0.797, while the satisfaction scale recorded a Cronbach's Alpha value of 0.816. Descriptive statistics, independent samples t-test, and Pearson correlation were used for analysis. The results show that the overall level of utilization of ESIC services is moderate, with a mean score of 3.1320. The overall level of satisfaction is also moderate to favourable, with a mean score of 3.3750. The t-test result indicates that there is no statistically significant difference in utilization between direct and contract employees. However, Pearson correlation shows a positive and statistically significant relationship between utilization and satisfaction. The study concludes that increased and effective use of ESIC services is associated with better satisfaction among employees. The study suggests strengthening service awareness, simplifying administrative procedures, improving digital access, and ensuring timely support to employees in Mysore Region.