Published Paper Details:

In the contemporary automotive manufacturing landscape, the effectiveness of outbound logistics has emerged as a critical determinant of operational continuity, customer satisfaction, and overall supply chain competitiveness. This study investigates the underlying causes of dispatch delays and process inefficiencies in domestic outbound logistics operations with specific reference to Uno Minda Seating Division, Hosur. The research systematically examines key operational variables including inventory mismatch, delayed system posting, documentation discrepancies, vehicle placement constraints, dispatch planning deficiencies, and interdepartmental coordination gaps that adversely affect delivery performance. Primary data for the study were collected from 75 respondents representing Warehouse, PPC, Production, Quality, and Logistics functions through a structured questionnaire. The collected data were analysed using Percentage Analysis, Chi-Square Test, and Correlation Analysis to derive meaningful managerial insights. The findings indicate that inventory inaccuracy and posting delays constitute the most significant contributors to dispatch inefficiency, while documentation lapses and inadequate transport coordination further intensify delivery disruptions. The Chi-Square analysis establishes a statistically significant relationship between inventory mismatch and dispatch delays, whereas correlation results reveal a strong positive association between interdepartmental communication and dispatch planning effectiveness. The study underscores the strategic importance of real-time inventory visibility, standardized operating procedures, integrated functional coordination, and proactive transport planning in improving logistics responsiveness. It concludes that the systematic elimination of process gaps and reduction of dispatch delays can substantially enhance operational efficiency, delivery reliability, and long-term competitive advantage for Uno Minda Seating Division.