Published Paper Details:

Patient waiting time is one of the most important indicators of hospital efficiency and service quality. Long waiting periods at registration, consultation, diagnostic services, pharmacy, and billing can negatively affect patient satisfaction and overall hospital experience. This study aims to understand the major reasons behind extended waiting times in hospitals and identify practical ways to improve patient flow. The research examines factors such as patient load, staff availability, workflow management, communication gaps, and the use of technology. Data was collected from patients through surveys and observation of hospital processes. The findings show that delays are mainly caused by overcrowding, manual processes, staff shortages, and poor coordination between departments. The study suggests adopting digital systems, improving scheduling, and strengthening interdepartmental communication to reduce waiting time and improve healthcare service delivery.