Published Paper Details:

The rapid expansion of digital banking services has transformed the financial ecosystem in India, particularly within public sector banks. However, concerns related to security, privacy, and financial risk continue to influence customers' adoption decisions. This study examines the impact of perceived security risk, privacy risk, and financial risk on digital banking service adoption among customers of public sector banks in Bengaluru. Using a quantitative research design, primary data were collected from customers through a structured questionnaire. Statistical tools such as correlation and regression analysis were employed to assess the relationship between perceived risks and adoption behaviour. The findings reveal that security and privacy concerns significantly affect customers' willingness to adopt digital banking services, while financial risk perception moderately influences adoption decisions. The study highlights the need for public sector banks to strengthen cybersecurity measures, enhance transparent data protection policies, and build customer trust through awareness initiatives. The research contributes to the growing literature on digital banking adoption by providing empirical evidence from an emerging economy context and offers practical implications for policymakers and banking institutions aiming to accelerate digital transformation.