Published Paper Details:

The Petition Analyser and Grievance Management System with Chatbot is an advanced platform that utilizes Natural Language Processing (NLP) and Artificial Intelligence (AI) to automate the processing, categorization, and resolution of citizen complaints. The system employs a chatbot that interacts with users in real-time, helping them file grievances and providing instant responses based on the analysis of their text. The NLP engine analyses the grievances by extracting key information, identifying sentiment, urgency, and issue categories, and automatically routing them to the appropriate departments for resolution. The chatbot also offers updates and feedback, ensuring continuous engagement with the users throughout the complaint resolution process. With advanced machine learning algorithms, the system detects trends and predicts potential future grievances, allowing authorities to act proactively. The integration of predictive analytics and real-time tracking enhances the decision-making process, ensuring faster, more accurate responses and increasing the efficiency of grievance management. This AI-powered solution ensures a more responsive, user-friendly, and efficient grievance redressal mechanism, minimizing manual intervention and enhancing transparency