Published Paper Details:

The study was conducted to evaluate passengers' awareness and satisfaction regarding the Chalo app in Coimbatore. As more people rely on digital tools for convenient public transport, the Chalo app is gaining popularity. It offers helpful feature such as live bus tracking, estimated arrival times and route planning, all of which contribute to a more efficient travel experience. In a city like Coimbatore, where public transportation plays a vital role in daily commuting, digital solution like Chalo prove to be highly beneficial. However, despite its advantage, many passengers are still unaware of the app. Additionally, some users have reported issues such as app crashes, inaccurate bus timing. The study suggests that increased awareness efforts and improvements in the app's accuracy and real-time functionality are needed. Overall, while the Chalo app is a valuable tool for enhancing public transport, it requires regular updates to meet the evolving needs of its users.