Published Paper Details:

Abstract: Quality assurance is getting higher importance in the health care system as there is a heavy investment in the health system on structure and resources. So it is essential to know how for it is accessible to the remote area people and whether the community people are aware of the health care services available for them and the people are satisfied out of health sector's services. Aim & Objective: To assess the knowledge, attitude and level of satisfaction of health care consumers towards OACHC's health services, to correlate between knowledge, attitude and level of satisfaction of health care consumers towards OACHC's health services and to associate the selected background variables with the mean level of knowledge, attitude and level of satisfaction of health services among health care consumers. Methods and Materials: Non experimental descriptive research design to assess the knowledge, attitude and level of satisfaction of health care consumers in utilization of OACHC health services, 50 consumers(15-60) who fulfilled the inclusion criteria were selected by purposive sampling technique. A structured questionnaire method was used to assess the knowledge and 5 point likert scale used to assess the attitude and level of satisfaction was assessed by using 4 point likert scale which was devised and collected by the investigator through interview technique. Results: The findings revealed that none of them having adequate knowledge and majority of the consumers were having moderate level of knowledge whereas few of the having inadequate level of knowledge. While considering the attitude majority of them having moderate level of attitude and all of the health care consumers having high level of satisfaction towards OACHC's health care services. Chi-square reveals that most of the consumers were frequently attended the centre, with reasonable visit, by getting information about OACHC, all these were significantly associated with the knowledge, attitude and level of satisfaction score. Conclusion: Majority of health care consumers are having moderate level of knowledge (56.00%) whereas few of the having inadequate level of knowledge(44.00%) while considering the attitude majority of them having moderate level of attitude (52.00%) and all of the health care consumers having high level of satisfaction(100%) towards OACHC's health care services.