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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 14 | Issue 3 | Month- March 2026
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Published Paper Details:
Paper Title
STUDY OF SERVQUAL APPROACH; INVESTIGATE THE SERVICE QUALITY OF PRIVATE AND PUBLIC HOSPITALS IN AHMEDABAD
Authors
Ms.Vaishali Vaishnav, Dr. Banibrata Sarkhel
Keywords
service quality, healthcare; hospital; servqual; transitional country; developing country; croatia; sestremilosrdnice university hospital centre.
Abstract
This research seeks to investigate the idea of service quality in the context of health care. The authors attempted to discover the impact of each variable on satisfaction using ParasuramanetalModified.'s SERVQUAL variables. Field study was conducted with 246 patients, and the data was analyzed using SPSS and Excel. In comparison to other services, the article indicates that health care service quality is very complicated. The findings demonstrated that consumers' expectations were not met, as they were unsatisfied with the quality of healthcare services provided by both public and private institutions. The study provides a fresh viewpoint on how the notion of service quality is implemented in the hospital setting. The authors hope that this survey highlights areas of unhappiness that may be swiftly addressed and assures continuous progress in areas of satisfaction.
IJCRT's Publication Details
Unique Identification Number - IJCRT2511075
Paper ID - 290987
Page Number(s) - a671-a678
Pubished in - Volume 13 | Issue 11 | November 2025
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Ms.Vaishali Vaishnav, Dr. Banibrata Sarkhel, "STUDY OF SERVQUAL APPROACH; INVESTIGATE THE SERVICE QUALITY OF PRIVATE AND PUBLIC HOSPITALS IN AHMEDABAD", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 11, pp.a671-a678, November 2025, Available at :http://www.ijcrt.org/papers/IJCRT2511075.pdf
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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