Published Paper Details:

Efficient complaint management is essential in educational institutions to promptly resolve issues raised by students and faculty across multiple departments. Traditional manual systems often lack timely prioritization and routing, causing delays and dissatisfaction. This paper presents a smart complaint management system integrating artificial intelligence techniques such as natural language processing and sentiment analysis for automated complaint classification, urgency detection, and priority assignment. The system features AI-powered escalation of unresolved or critical complaints and provides real-time dashboards for transparent tracking by administrators and users. Drawing insights from authoritative journal research on AI-powered feedback management and comprehensive surveys of complaint management systems, this college-tailored solution significantly improves responsiveness, accountability, and operational efficiency. The approach offers scalable benefits for similar institutional complaint handling frameworks, aiming to harness AI-driven automation for enhanced service delivery.