Published Paper Details:

This study investigates the rapid uptake and rollout of 5G technology in India and highlights its disruptive implications for the telecommunication landscape. Using a mixed methods approach, which draws on primary data through user questionnaires alongside more prevalent secondary data datasets from TRAI reports, this research provides a comprehensive account of user satisfaction, coverage extension and the overall performance of major providers including Reliance Jio, Bharti Airtel, and Vodafone Idea. The results demonstrate significant subscriber growth on the 5G networks, increased infrastructure development and service offerings for customers have improved considerably whilst users continue to struggle with indoor coverage problems and price disparities. The study also discusses the social and economic returns of the rollout including increased connectivity, rural development and economic outcomes, alongside strategic recommendations for stakeholders. This study is designed to further raise awareness of the current state of uptake and potential for future community development within the 5G technology trajectory and to inform policymakers and industry actors through an evidence base to help make India the country to provide global leadership through next-generation wireless technology.