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  Published Paper Details:

  Paper Title

Digitalization in Cooperative Banking for Enhanced Service Delivery: A Case of TNSCB

  Authors

  DR.B.TAMILMANI

  Keywords

Digitalization, State Cooperative Bank, Digital Banking, Enhance Services Delivery.

  Abstract


The Tamil Nadu State Apex Cooperative Bank (TNSC Bank), established in 1905, serving as the central institution for the cooperative banking sector in Tamil Nadu. It plays a crucial role in advancing the cooperative movement by providing inclusive financial support to Primary Cooperatives. TNSCB has been instrumental in the state's economic progress for over a century and it the first State Cooperative Bank to celebrate a centenary. It holds a banking license from the Reserve Bank of India and is listed under the Second Schedule of the RBI Act, qualifying it as a Scheduled Cooperative Bank. It is also a member of the Deposit Insurance and Credit Guarantee Corporation (DICGC), ensuring deposit protection under the DICGC Act. The TNSCB has demonstrated a consistent commitment to digital transformation and infrastructure development over the past 15 years. From 2010 to 2024, the bank invested a total of INR260.98 lakhs in Information and Communication Technology (ICT), including hardware and software upgrades. This steady increase in ICT investment, particularly notable in 2016 (INR30.85 lakhs) and 2019 (INR33.24 lakhs), reflects the bank's strategic focus on enhancing operational efficiency, digital banking capabilities, and service delivery. In parallel, TNSCB has also expanded its physical infrastructure, investing INR80.39 lakhs in buildings and related facilities to modernizing physical spaces, possibly to support digital operations and customer service. The combined investment of INR341.37 lakhs over the period underscores the bank's balanced approach to both digital and physical growth. This dual investment strategy positions TNSCB as a forward-looking institution, aligning with national priorities for financial inclusion, digital banking, and cooperative sector modernization. It has adopted a range of digital initiatives aimed at elevating service quality and streamlining its operations namely Core Banking Solutions (CBS), Mobile Banking, Internet Banking, Digital Payment Solutions, Customer Relationship Management (CRM), Financial Inclusion Initiatives, Data Analytics, E-Governance, and Reconciliation.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2509647

  Paper ID - 293925

  Page Number(s) - f667-f683

  Pubished in - Volume 13 | Issue 9 | September 2025

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  DR.B.TAMILMANI,   "Digitalization in Cooperative Banking for Enhanced Service Delivery: A Case of TNSCB", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 9, pp.f667-f683, September 2025, Available at :http://www.ijcrt.org/papers/IJCRT2509647.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


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ISSN
ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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