Published Paper Details:

The banking industry is one of the key institutions in the economy of India, but there is always a challenge of workplace conflict affecting organizational productivity and employee welfare. This paper reviews the factors and the impacts of conflicts in the private and public sector banks of Madhya Pradesh with special emphasis on the implications of these conflicts on employee performance. Regression analysis and paired samples t-test were applied to provide data analysis using 100 respondents via stratified random sampling. The results show that the causes of conflicts vary significantly in the two sectors: in the case of the public banks, the bureaucratic hierarchies, the lack of resources and career advancement cause conflicts, whereas in the case of the private banks, performance pressures and customer expectations introduce conflicts. The regression findings support this fact as levels of conflict are significant determinants of employee performance, with more than 40 percent variance being attributed. The paper has highlighted the significance of organised grievance redressal, transparent communication and employee education to convert conflicts to chances of better productivity and organization cohesion.