Published Paper Details:

ABSTRACT: The Integration of Artificial Intelligence (AI) into Knowledge Management (KM) systems is reshaping how organizations manage intellectual capital, enhance decision-making, and foster innovation. This paper aims to present the results of a systematic literature review (SLR), based on 745 peer-reviewed articles retrieved from ScienceDirect between 2000 and 2024, to investigate the evolving relationship between AI and KM. The review followed a structured methodology, including a predefined search strategy, selection criteria, and data analysis procedures, to ensure a comprehensive and unbiased assessment of current trends. Articles were selected based on their relevance to key AI technologies and their applications in KM processes, including knowledge creation, retrieval, and dissemination. Our analysis revealed that AI significantly enhances KM by automating knowledge processes, improving the conversion of tacit knowledge into explicit knowledge, and fostering collaborative learning and innovation (Williams & Li, 2023). AI-powered KM systems also enable the processing of large volumes of unstructured data, providing real-time, actionable insights that enhance decision-making and organizational agility (Jones et al., 2021). Furthermore, while AI can augment decision-making, there are limitations in how it captures the nuances of human tacit knowledge and cultural context. We also addressed future research directions, such as the development of more transparent and ethical AI frameworks and the need for further empirical studies that examine AI's role in KM across diverse cultural and industry contexts. By offering a comprehensive synthesis of recent literature, this study provides valuable insights into the opportunities and challenges of integrating AI into KM. The paper contributes to the understanding of AI's transformative potential in organizational learning and innovation while acknowledging the limitations and ethical considerations that must be addressed for sustainable AI-KM integration.