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ABSTRACT: Introduction: This article explains that financial institutions in any country are the lifeblood of the economy. Banks are important in today's society. International experience proves that countries that promote free trade develop rapidly and steadily. To be effective, employees are "resources" that can only be used for training. This means that employees can combine new skills with their previous experiences and develop new ideas. Literature review: According to Soteriou, Andreas and Zenios, A. Stavros. (1997) stated that customer satisfaction is an important factor in bank sales which has a long-term financial impact on the banking sector. Objective of this study: The main objective of this research paper is to examine the relationship between Bagalkot District Commercial Bank and financial performance and to analyze the performance of Bagalkot District Commercial Bank in terms of customer satisfaction and employees. Methodology of study: This section discusses the research methods used in this study, including: Statistical methods used for quantitative and qualitative analysis. Secondary and primary data used in this research. The sample size is 150. Based on data analysis and interviews with experts in relevant fields, Study A has 10 questions and Study B has 15 questions. 4 means satisfied, 5 means satisfied but not very comfortable. Research Hypotheses: The hypotheses tested in this article are as follows: H0: There is no difference in customer satisfaction in banking sector in different parts of Bagalkot district. 2. H0: There is no difference in customer satisfaction among bank employees in different parts of Bagalkot district. Data Analysis and Interpretation: The second picture is determined by analyzing the data and activities of the companies it works with and there are five variables: Productivity, Income, Availability of Money, Production, Quality and Capacity. Collect valuable information from bank employees and bank customers to measure customer satisfaction and employee satisfaction. Finding: Research shows that there are differences in customer satisfaction among different groups. Jobs and incomes change every year. However, customer satisfaction does not differ significantly by gender and education level. The analysis shows that there are differences in the happiness of employees of different ages and professions, but there is no difference in employee satisfaction due to gender difference. Conclusion: The analysis shows that people are more important than money in finance. Banks that fulfill their human responsibilities such as social participation, customer satisfaction, and employee satisfaction are successful. Keyword: Commercial Banks, Productivity and Social Relations, Employee Performance and Satisfaction