Published Paper Details:

Growing concern on the availability, quality and ease of access of e-resources has initiated the development of digital library platforms providing access to users for e-books, e-journals and e-databases to add value to the research work of academia and research scholars. This paper plays an imminent role in the design of library services that will enhance sustainable research, contributing to a nation's need for continuous innovation and survival. This is the need of the hour for a country like India working towards "Developed India" status at the turn of 100 years of Indian Independence ("Viksit Bharat 2047"). The focus of this paper is on evaluating the performance of a digital library platform administered by a central university, using the LibQUAL+ framework, and thereby assessing library users' overall satisfaction. The study is conducted on a sample of 50 research scholars across various disciplines using a self-administered questionnaire and a multiple regression model to explore the strength of the factors on overall satisfaction. The research has brought out the significance of the affect of service and library as a digital platform on overall satisfaction. The paper proves LibQUAL+ to be a useful instrument to evaluate the digital library services and redesign areas of improvement on the digital library platform in order to contribute to the academic and research forums in the best possible way.