Published Paper Details:

The Mumbai Dabbawala system exemplifies the best global practices in the project as well as operations management within a city environment who delivers 2,00,000 of home cooked lunch boxes with the accuracy of the Six Sigma concept. The Dabbawala network begins in the late 19th century and is an entity that survives with minimal technology based on a flat cooperative-style (organizational structure), operational intensity of color-coded logistics and culture of disciplined and community. The Dabbawala system will be critically approached in this paper in relation to the project management stages, initialization, planning, execution and monitoring, evidencing the fact that the system is beyond comparison in terms of supply chain coordination, lean channels and sustainability. The analysis lays its focus on organizational culture, inclusiveness, environmental and economic sustainability of the system and manages operational risks of the system within the framework of changing urban and technology settings. The information above demonstrates a harmonious fusion between conservative attitudes and the new management theory, which makes the Mumbai Dabbawala a timeless model of service quality and empathy in the face of adversity.