Published Paper Details:

The development of digital technologies has greatly altered the banking business, bringing it in accordance with ESG, or environmental, social, and governance, concepts. This review-based research investigates the impact and viability of these technological advances, augmented by insights from interviews with banking experts in a variety of roles. Despite the limited number of participants, the findings show that digitization improves decision-making at all organizational levels, fosters sustainable habits, and benefits society entirety. Digital platforms have completely transformed the way consumers engage with financial services, boosting expansion of businesses and raising their commitment to sustainability. Banks may better behave to growing expectations from society by implementing reliable, efficient, and privacy conscious digital solutions that promote involvement and trust. Integrating ESG principles into normal business operations, not solely in the banking industry, but also in communities and ecosystems, transforms digital banking into an effective tool for sustainable development.