Published Paper Details:

Emotional Intelligence (EI) has emerged as a critical factor influencing employee performance in contemporary organizational settings, particularly in service-oriented sectors such as banking. This study investigates the role of EI in shaping the performance of employees working in private banks in Uttar Pradesh (U.P.), India. The research focuses on key workplace performance indicators--teamwork, leadership, decision-making, and customer relations--to assess the impact of EI dimensions on professional effectiveness. A structured questionnaire based on established EI models was administered to employees across selected private banks in U.P. The study utilized descriptive statistics, including mean and standard deviation, to analyze the data and evaluate the distribution of EI traits among respondents. Furthermore, correlation analysis was applied to explore the strength of relationships between EI components and the identified workplace factors. The findings reveal a strong positive correlation between high EI scores and improved workplace outcomes. Employees with greater emotional awareness and regulation skills demonstrated enhanced collaborative abilities, more effective leadership, rational decision-making, and superior customer engagement. These insights underscore the significance of EI as a soft skill essential for organizational success, particularly in customer-facing industries. This research contributes to the growing body of literature on emotional intelligence and organizational performance, highlighting its practical implications for human resource development, employee training, and performance management in the private banking sector. It recommends integrating EI assessment and training into HR policies to foster a more emotionally competent and high-performing workforce.