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  Published Paper Details:

  Paper Title

The Role of Emotional Intelligence in Enhancing Employee Satisfaction

  Authors

  Mr. Pankaj Singh,  Ms. Richa Agrawal,  Mr. Girja Shankar Mishra,  Dr. Rahul Kushwah

  Keywords

Emotional Intelligence, Employee Satisfaction, Workplace Relationships, Self-Awareness, Motivation, Empathy, Organizational Behavior, Human Resource Development, Employee Engagement, Leadership Skills

  Abstract


In today's modern workplace, where organizations are working to create inclusive, resilient, and high-performance cultures, emotional intelligence (EI) has become a critical driver of employee behavior and workplace outcomes. Emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills, is a major determinant of how employees experience their environment, react to stress, navigate interpersonal relationships, and ultimately find satisfaction in their work. This article examines the crucial relationship between employee satisfaction and emotional intelligence, highlighting how emotionally intelligent staff members are key to enhancing better working relationships, improved engagement, and less conflict. Employee satisfaction, once reserved for extrinsic factors such as compensation and rewards, is becoming more and more directly associated with outcomes of intrinsic motivations such as strong relationships, acknowledgement, autonomy, and emotional well-being. Here, emotional intelligence is both an organizational and individual asset, allowing workers to manage emotional issues, build team work, and merge individual and organizational goals. Emotionally intelligent managers especially excel at building a positive working environment, boosting morale, and establishing a culture of trust and openness--the core factors in enhancing job satisfaction. This research utilizes a qualitative, non-statistical method to evaluate the impact of emotional intelligence on employee satisfaction within various organizational contexts. Through interview, open-ended questionnaire, and thematic content analysis, the research elicits real-time employee experience and managerial opinions on EI-based practices. The results show that employees with greater emotional intelligence are more flexible, self-motivated, and satisfied in their jobs. They also have more robust interpersonal relationships, reduced stress levels, and enhanced value and recognition of their organization's values and goals. Additionally, teams with emotionally intelligent leaders are more cohesive, communicative, and responsive to problems, and this contributes to higher general satisfaction among team members. The research also has practical implications for organizational development and human resource management. It indicates that training in the development of EI skills, as well as EI leadership models, can not only improve individual job satisfaction but also organizational productivity and employee retention. Through an emphasis on emotional intelligence in hiring practices, training programs, and performance management, organizations can create a professionally satisfied and emotionally resilient workforce. IN summary, emotional intelligence is not only a soft skill but a strategic resource that creates employee satisfaction and long-term organizational success. The present study highlights the necessity of incorporating emotional intelligence models into employee engagement initiatives and calls for further research into its complex influence in workplace relationships.

  IJCRT's Publication Details

  Unique Identification Number - IJCRT2506571

  Paper ID - 289121

  Page Number(s) - e964-e973

  Pubished in - Volume 13 | Issue 6 | June 2025

  DOI (Digital Object Identifier) -   

  Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882

  E-ISSN Number - 2320-2882

  Cite this article

  Mr. Pankaj Singh,  Ms. Richa Agrawal,  Mr. Girja Shankar Mishra,  Dr. Rahul Kushwah,   "The Role of Emotional Intelligence in Enhancing Employee Satisfaction", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 6, pp.e964-e973, June 2025, Available at :http://www.ijcrt.org/papers/IJCRT2506571.pdf

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ISSN: 2320-2882
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Journal Starting Year (ESTD) : 2013
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ISSN and 7.97 Impact Factor Details


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ISSN: 2320-2882
Impact Factor: 7.97 and ISSN APPROVED
Journal Starting Year (ESTD) : 2013
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