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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 13 | Issue 12 | Month- December 2025
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Published Paper Details:
Paper Title
An Analysis of Customer Satisfaction Using Cloud Adoption Banking Services at Union Bank
Authors
Pabba Venkatesh, Dr. K. Vinaya Laxmi
Keywords
Cloud Adoption, Cloud Computing, Digital Transformation, Customer Support Technology Adoption, Customer Loyalty, Customer-Centric Cloud Transformation, Cloud Scalability in Banking, Cloud Service Reliability
Abstract
Cloud adoption has transformed banking services, enhancing efficiency, security, and customer satisfaction. This study examines the impact of cloud-based solutions on customer experience at Union Bank, focusing on key factors such as service reliability, digital banking experience, scalability, innovation, and customer support. Findings reveal that seamless mobile app usage, technological advancements, and responsive customer service play crucial roles in shaping satisfaction. Scalability and flexibility further improve service adaptability, ensuring smooth banking operations. Innovation and automation enhance security and efficiency, strengthening Union Bank's competitive edge. While cloud adoption has significantly improved banking services, some variability in customer experiences remains. The study highlights the need for continuous digital improvements to maintain customer trust. Prioritizing technology, service quality, and support will be key to sustained customer satisfaction
IJCRT's Publication Details
Unique Identification Number - IJCRT2505058
Paper ID - 284527
Page Number(s) - a497-a506
Pubished in - Volume 13 | Issue 5 | May 2025
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Pabba Venkatesh, Dr. K. Vinaya Laxmi, "An Analysis of Customer Satisfaction Using Cloud Adoption Banking Services at Union Bank", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 5, pp.a497-a506, May 2025, Available at :http://www.ijcrt.org/papers/IJCRT2505058.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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