Published Paper Details:

Insurance agents often face a unique set of emotional challenges in their day-to-day work, from handling client expectations to meeting strict performance targets. These emotional pressures can influence how they feel about their jobs, their motivation, and how well they perform. This study looks into how these emotional challenges affect insurance agents, especially in terms of their job satisfaction, mental well-being, and connection to their work. It also explores the reasons behind these challenges--like stress, burnout, and lack of recognition--and discusses ways to help agents cope, such as supportive leadership and mental health resources. The findings highlight the importance of creating a positive and understanding work environment where agents feel supported emotionally. When emotional well-being is prioritized, agents are more likely to stay motivated, build better relationships with clients, and contribute to the success of their organization.