Published Paper Details:

The construction industry in India faces increasing pressure to meet international quality standards and customer expectations. This study explores the application of Total Quality Management (TQM) and Six Sigma methodologies within the sector to enhance construction quality and project performance. It emphasizes TQM as a comprehensive philosophy involving continuous improvement, employee participation, and customer satisfaction across all project stages. Through a detailed case study of a construction project. The paper evaluates the quality of concrete work using Six Sigma performance metrics. The findings reveal disparities in quality perceptions among stakeholders and identify barriers such as inadequate training, communication gaps, and poor quality control practices. By integrating TQM principles with Six Sigma tools, the research advocates for a structured quality management framework, including stakeholder training, establishment of quality circles, and development of national bodies to promote quality awareness. The proposed model offers a practical approach for enhancing competitiveness and achieving defect-free construction outcomes.