Published Paper Details:

The Employee Performance Appraisal System in a BPO (Business Process Outsourcing) environment is designed to evaluate and enhance employee productivity, identify training needs, and align individual goals with organizational objectives. In the high-paced and target-driven BPO sector, timely and accurate performance evaluation is critical for maintaining service quality and employee satisfaction. This system automates the appraisal process using key performance indicators (KPIs) such as attendance, quality of work, target achievement, customer feedback, and teamwork. It provides a transparent and structured framework for performance reviews, incorporating self-assessment, peer reviews, and managerial evaluations. By leveraging data analytics and user-friendly dashboards, the system ensures fair assessment, reduces manual bias, and helps in identifying top performers and underperformers. The overall goal is to foster a performance-driven culture, support career development, and improve organizational efficiency.