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INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS - IJCRT (IJCRT.ORG)
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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 13 | Issue 11 | Month- November 2025
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Published Paper Details:
Paper Title
The Issues And Concerns Faced By Customers While Using UPI Payment Method.
Authors
Sachin Agrawal, Dr. Shalini Srivastav
Keywords
UPI, Customer Satisfaction, ANOVA
Abstract
Unified Payments Interface (UPI) has revolutionized digital payments in India, providing a seamless and convenient method for users. However, customers still face several issues and concerns when using this payment method. These include frequent technical glitches such as transaction failures, delays in payment processing, and app crashes. Security concerns related to fraud, phishing, and unauthorized access also remain prominent. Additionally, some users experience difficulties in linking multiple bank accounts, and there are challenges with UPI's interoperability across different banking platforms. Despite the growing adoption, these issues hinder the overall user experience and raise questions about the reliability and safety of the UPI system
IJCRT's Publication Details
Unique Identification Number - IJCRT2504081
Paper ID - 281015
Page Number(s) - a629-a641
Pubished in - Volume 13 | Issue 4 | April 2025
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Sachin Agrawal, Dr. Shalini Srivastav, "The Issues And Concerns Faced By Customers While Using UPI Payment Method.", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 4, pp.a629-a641, April 2025, Available at :http://www.ijcrt.org/papers/IJCRT2504081.pdf
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Volume 13 | Issue 11
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November 2025
Volume 13 | Issue 11
Last Date :
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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