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Job Satisfaction as described in the dictionary is the feeling of fulfillment or enjoyment that a person derives from their job. It is an encouraging emotional reaction you experience when doing your job or when you are present at work. This goes further than their daily duties to cover satisfaction with the other personnel, satisfaction with the organizational policies, and the impact of their job on employee's personal lives. (BasuMallick, n.d.). It indicates how content an employee is towards his/her work. Job satisfaction as the attitudes and feelings people have about their work. (Description of Job Satisfaction by APA-Accredited Programs in Glendale, AZ and Downers Grove, IL, n.d.). Positive and favorable attitude towards their work indicate job satisfaction. While negative and unfavorable attitude towards the job indicate dissatisfaction. The amount of satisfaction an employee gets from his/her job is entirely dependent on their aims, goals, and values. An employee might find job satisfaction from having a simple job and getting a regular paycheck or salary to put towards their interests, while others might find this job lacks satisfaction and desire professional challenges. It is important to remember that job satisfaction varies from employee to employee. The International Labor Organization said that electric utility companies are critical services that contribute significantly to economic and social development. High-quality utilities are required for effective poverty eradication. Moreover, the government's responsibility is to ensure that they offer consistent universal service access within transparent regulatory frameworks. Thus, job satisfaction is a very important factor to consider for businesses, specifically for electric companies which is a necessity for many people. As to say, all over the world, companies try to find new and innovative ways to gain more customers and become more financially successful. One of the most vital components for a business to become successful is to have content customers. 96% of consumers all over the globe consider service quality to be an important aspect of their choosing to be loyal to a brand. 70% of customers claim that they are loyal to brands because of their great customer service. 52% of consumers state that they have bought additional products from a company simply because they previously have experienced great service quality from that company). These numbers indicate that several different factors of job satisfaction, such as service quality, customer satisfaction, and brand loyalty are all important for the company to be profitable (Willot, 2020). In the Philippines, the Manila Electric Railroad and Light Company or the MERALCO were tested during the pandemic. Employees were forced to estimate the electric bills of its clients for how many months because of skeletal workforce. The MERALCO considered providing an installment mode of payment by the clients within the period because many lost their job. Because of that scenario, MERALCO's quality of service to its consumers were challenged and underexplored. The need to assess and determine the service quality by its employees for customer satisfaction should be deduced and also bring back the satisfaction of its employees for the continuous good quality service given by MERALCO (MERALCO, 2018 & 2020). With this, like MERALCO as an electric service provider, there are three electricity utility providers in the province of Tarlac. They are the Tarlac Electric Incorporated (TEI), Tarlac I Electric Cooperative, Incorporated (TARELCO I), and Tarlac II Electric Cooperative, Incorporated (TARELCO II). TARELCO I and TARELCO II are both cooperatives while TEI is a privately owned electric service provider. In general, electric cooperatives are non-stock, non-profit, and service-oriented which are owned and governed by the consumers they serve (The National Rural Electrification Cooperative Association, 2016). A brief background on the company where the researcher is currently employed which the researcher chose to conduct the study. Tarlac 1 Electric Cooperative, Inc or TARELCO I is known for its electric services brought to Tarlaqueno's of the northern, eastern, and western part of our province of Tarlac from the municipalities of Anao, Camiling, Cuyapo, Gerona, Mayantoc, Moncada, Nampicuan, Paniqui, Pura, Ramos, San Clemente, San Jose, San Manuel, Sta. Ignacia, and Victoria and Novo Ecijanos from the towns of Cuyapo and Nampicuan. TARELCO I's Main Office is located at McArthur Highway, Barangay Amacalan, Gerona, Tarlac.