Published Paper Details:

Artificial Intelligence (AI) has emerged as a cornerstone of digital transformation, particularly in the public sector, where its potential to enhance operational efficiency, governance, and citizen engagement is increasingly recognized. This paper explores the multifaceted role of AI in public administration, addressing key challenges such as data privacy, ethical considerations, and workforce limitations. It examines AI applications across three core dimensions: streamlining internal processes, improving public service delivery, and fostering governance transparency. Leveraging technologies like Enterprise Resource Planning (ERP) systems, Customer Relationship Management (CRM) platforms, cloud computing, and data analytics, this study highlights their transformative potential in optimizing decision-making and resource management. A case study from India underscores the real-world impact of AI initiatives such as Aadhaar, Aarogya Setu, MyGov, and the Government e-Marketplace (GeM), supported by structured survey data analyzing user perceptions of efficiency, security, transparency, and user experience. By addressing existing challenges and offering actionable policy recommendations, this research contributes to a growing body of knowledge, providing valuable insights for policymakers and administrators navigating the integration of AI technologies in public administration