Published Paper Details:

ABSTRACT Digital transformation and workforce readiness with reference to within the leading entity, BSNL. The Industry of telecommunications is one full of rapid digital transformations, with operators at its very centre, adapting to the changing technological advancements and consumption patterns. Bharat Sanchar Nigam Limited, or BSNL as it is popularly known, is one such state-owned leading company in India's telecom industry that has plunged headfirst into this transformation to keep the competitive edge. The mission of BSNL is to provide qualitative, reliable, and affordable communication services of choice across India, while the vision lies in leading technological innovations with a flair for customer satisfaction within the telecom sector. BSNL Kalburgi has embarked on its journey of digital transformation to modernize its operation and upgrade the quality-of-service delivery, aligning with the big goals of Digital India. The organization is adopting modern advanced technologies like cloud computing, AI, and IoT for better process optimization and network reliability and to offer innovative services to the customers. This is not upgrading the technology alone but reengineering the inner culture, processes, and systems so that the company remains competitive in a rapidly changing telecommunications environment. Workforce readiness is a key aspect of this makeover. BSNL Kalburgi is putting money into the upskilling and reskilling of its staff to make them smart in terms of digital skills. Various relevant topics-covered under training programs-include the following: digital literacy, data analytics, cybersecurity; hence, equipping staff with the ability to operate and maintain new digital systems. This will serve to create a culture of continuous learning and adaptation wherein employees feel empowered toward effectively contributing to the company's digital objectives.