Published Paper Details:

These days, everything from customer service to product design uses e-commerce. Consumers are choosing electronic commerce more and more often to buy any kind of good or service and to pay their bills online. The development and acceptance of electronic money gave rise to a variety of forms, which enhanced the functionality of these systems across a range of gadgets. For payers, payees, electronic commerce, banks, companies, and governments, there are numerous advantages to the electronic payment system. The primary goal of the study is to understand how consumers feel about and would like to use the e-payment system. Based on extant literature, the research investigates the diverse elements that propel consumers to employ electronic payment solutions. The study came to the conclusion that while overall customer satisfaction with the e-payment system is adequate, it is not particularly high. The study also confirms that consumers are more satisfied in those platforms which provide robust transaction security protocols and highly responsive customer support over other aspects such as speed, convenience and complexity. To improve customer satisfaction, the e-payment system needs to innovate