Published Paper Details:

The development of soft skills along with hard skills is of utmost important to succeed at the workplace and in the specific job role. It becomes much more important for bank employees as they perform sensitive roles like accepting money deposits and lending of loans. Being aware of the personal emotions and of the customers helps in improving the behavior and enhancing the performance of individuals is this sector. Thus, the study of emotions becomes important in this emotionally changing environment. Emotional Intelligence is defined as the capacity for recognizing one's own feelings and those of the others, for motivating oneself, and for managing emotions well in oneself and in the relationships. The aim of this research is to survey the emotions set of the employees in Himachal Pradesh State Cooperative Bank in relation to their gender. The survey has been carried out among bank employees on a sample size of 60, selected via non-probability sampling method in which convenience cum judgemental sampling technique was used. The opinion survey was conducted on a 5-point Likert Scale questionnaire having the five dimensions of emotional intelligence i.e. self-awareness, self-regulation, motivation, empathy and relationship management as given by Daniel Goleman. The collected data was analyzed with the help of Mean and Standard Deviation etc. From the results of the survey, it has been found that employee groups do differ from each other on the dimensions of emotional intelligence in relation to their gender. The gender response analysis showed that Self-Awareness was the most dominant dimension in both the genders. Relationship management dimension was found to be the weakest among males while Self-Management was found to be the weakest among females. Thus, it is suggested that E.I. counseling and sensitivity training to the employees may add more value to the overall working of the bank.