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ISSN Approved Journal No: 2320-2882 | Impact factor: 7.97 | ESTD Year: 2013
Call For Paper - Volume 14 | Issue 2 | Month- February 2026
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Published Paper Details:
Paper Title
A STUDY OF AFTER SALES SERVICE AND CUSTOMER SATISFACTION OF HYUNDAI CAR SERVICE IN GORAKHPUR
Authors
Chandan Kumar Thakur, Dr. Pradeep Kumar
Keywords
After Sales Service, Customer Satisfaction, Hyundai Car, Automobile, Warranty
Abstract
ABSTRACT: In the automotive sector, sustaining brand loyalty and ensuring repeat business depend significantly on customer satisfaction. Hyundai Motor has seen tremendous expansion throughout the years. Company is focused on after sales service and customer satisfaction. In this study satisfaction of customer related to after sales service of Hyundai car in Gorakhpur district is identified. The data is gathered using a well-organized questionnaire. It was found that 58% of users being satisfied and 42% being unsatisfied during warranty period (free after sale service) by the Hyundai service center in Gorakhpur. 39% of paid service customers in the Gorakhpur showroom are satisfied with the company's after-sale support, while 61% of customers are not satisfied. "Delivery Time" was the main causes of consumer dissatisfaction.
IJCRT's Publication Details
Unique Identification Number - IJCRT2407593
Paper ID - 266139
Page Number(s) - f185-f193
Pubished in - Volume 12 | Issue 7 | July 2024
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Chandan Kumar Thakur, Dr. Pradeep Kumar, "A STUDY OF AFTER SALES SERVICE AND CUSTOMER SATISFACTION OF HYUNDAI CAR SERVICE IN GORAKHPUR", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.12, Issue 7, pp.f185-f193, July 2024, Available at :http://www.ijcrt.org/papers/IJCRT2407593.pdf
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Volume 14 | Issue 2
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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