Published Paper Details:

Guidelines for flexible delivery of Student Affairs and Services programs during the Coronavirus 2019 pandemic were released in 2021 by the Commission on Higher Education (CHED) in the form of CHED Memo no. 08, series of 2021. Guided by this memorandum, the office of Student Affairs and Services (SAS) of Tarlac State University included online services to enhance the offline services of its programs. It is on this premise that the study was conducted with the purpose of determining the students' level of awareness and satisfaction of the offline and online services offered by the different units of the office of SAS during the pandemic. The level of importance of the two modes of services was also determined. The study employed a descriptive design using an adapted and validated survey questionnaire. The 375 respondents of the study were composed of the second year to fourth year students coming from the different programs at Tarlac State University. The results of the study showed that the students were generally aware of the offline and online services and programs offered by the different units of SAS. The online services and programs that garnered the highest mean of level of awareness were the services provided by the student organization unit and the testing, monitoring and evaluation unit while the least known services were the dental services. Overall, the students were satisfied with the services and programs of SAS with the student organization receiving the highest level of satisfaction and the health services receiving the least level of satisfaction. Seven units whose services were deemed very important during the pandemic were the services offered by the scholarship and finance assistance, medical services, student discipline, services for specific students like students with disabilities and students belonging to indigenous groups, guidance and counseling services, career and job placement services and dental services. All other services were rated as important. The findings revealed that there are SAS programs and services that should be adequately disseminated to students through proper orientation of the type of support services that they can avail to help them adjust and succeed in the new learning environment. The suggestions proposed by the students to enhance the delivery of the programs of SAS may also be adapted. Guided by the results, the outcomes of this study may be used as benchmark for future research undertakings of the office of Student Affairs and Services and as a compliance report for accreditation. The instrument used may also serve as a tool for monitoring the effectiveness of SAS services and programs.