Published Paper Details:

Electronic banking is the electronic means of interaction between bankers and the public (customers). E-banking enables encrypts transaction over the internet of the customers. India is more digitalized, which is crucial for banks offering e-banking services to their customers. E-banking services offer a lot of convenience to both parties participating in this platform. HDFC Bank customer satisfaction with e-banking services was analysed. The sample size of the study was 102 respondents. The data for this study was of two types. It is primary data and secondary data. Primary data collected through online questionnaires. Secondary data was collected from books, journals, articles, magazines, etc., The convenience sampling method is used to select the sample. The aim of this study is to determine the use of e-banking services based on age and to determine the platform most frequently used by customers for accessing e-banking services. The statistical tool used to analyse the data was percentage analysis, t-test and Garrett Ranking. The results of this study show that the majority of electronic banking users in this age group are under 25 years old. The most common platform for using the e-banking service is mobile. This research concluded that banks need to work to provide good server services and require two-factor authentication for securities.