Published Paper Details:

This paper retrospectively examines the differences in financial behavior among different age group tourists with regard to digital payments and to obtain an understanding of the consequences of increased digitalization of payments. To that end, the paper uses a sample of 122 respondents across different travel destinations of Kerala. The study characterizes individuals' stated preferences for cashless payment across the four domains of Bill payment, Hotel booking, Fund transfer and Purchase. The parameters of the resulting statistical survey are estimated within the SPSS Version.26. Therefore, this study adapted one-way ANOVA model with individual difference variables like, age and level of education as core constructs in different hypothesis and extended the model with consumer related constructs such as Cost saving, Ease of Use, Usefulness and Trustworthiness. Empirical examination of the model among 122 tourists revealed Ease of Use, Usefulness and Trustworthiness as significant positive predictor of consumer use behavior towards mobile payment. Moreover, intention to use was significantly influenced by age difference, level of education and facilitating conditions. Overall, the findings provide support for evidence-based decision making by the tourism department on digitalizing payments.