Published Paper Details:

Background: effective communication skills are necessary for establishing and maintaining effective relation between radiographer and patient. Communication skills are a core element in medicine, nursing and allied health. Effective communication skills prevent misunderstanding between patient and healthcare practitioner. Aim: The main aim of this study is to identify the cause of image retake. Method: A patient based survey has been conducted in radiology department for evaluation of effective communication skill, total(n=80) patients of different age group were included in this study. Result: Effective communication pattern was categorised as 1. Greeting and introduction, 2. History taking, and 3. And procedure explaining. The study has been completed by comparing the data obtained from pre- and post-assessment. Patient experience in radiology department improve after guideline introduction but has negligible effect on image quality. Discussion:As observed in this study, the image artifacts before guideline introduction was 55%, the image artefacts had not been significantly reduced from 55% to 52.5% 1 months after introduction. Increase workload in radiology department was a serious stress factor which often led to sub-optimal communication between patient and radiographer. It was observed that time constraint is common in radiology department, more time is needed for healthy communication. Conclusion: Proper handling of imaging equipment and QA/QC programme are necessary to obtain good image quality.