Published Paper Details:

Patient-centered care (PCC) - defined as care that respects and responds to individual patients' preferences, needs, and values - has been widely recognized as a core domain of health care quality. Extensive evidence suggests that integrating PCC principles into hospital practice can improve clinical outcomes, patient satisfaction, adherence, and operational efficiency. This review synthesizes global literature on how PCC and systematic use of patient feedback can optimize hospital performance. We examine strategies for eliciting and incorporating patient feedback into service design, and we explore links between patient experience and metrics such as readmission rates, length of stay, adherence, and staff engagement. We analyze how quality improvement (QI) initiatives benefit from patient and family co-design, and we highlight enabling technologies (electronic health records, patient portals, mobile/digital surveys, and AI-powered analytics) that facilitate PCC. Comparative studies of public versus private hospitals are reviewed to identify contextual differences. Finally, we discuss challenges (e.g. resource constraints, data integration, workforce training) and innovative solutions (e.g. AI analytics, co-production frameworks) for sustaining PCC. Keywords: patient-centered care, patient feedback, patient experience, hospital performance, quality improvement, digital health, public vs private hospitals.