Published Paper Details:

Interpersonal conflict can significantly reduce employee well-being, job satisfaction, and productivity at work (Spector & jex, 1998). Conflict management is essential for preserving a positive work atmosphere and ensuring the effective delivery of IT services in the fast-paced, high-pressure industry of Information Technology (IT). In order to reduce interpersonal conflict among IT professionals, this study outlines a quick approach to apply Psychological Capital (PsyCap) Interventions within 5 weeks. Objective: In order to minimize interpersonal conflict and psycap within the IT department, the main goal of this study was to develop an expedited program that strengthens the psychological resources of IT staff, such as hope, self-efficacy, resilience, and optimism. To fulfill the objective Interpersonal Conflict at Work Scale by Spector & Jex, 1998, and the Psychological Capital Questionnaire by Luthans, Youssef, & Avolio, 2007 were used. Design: Within the 5 weeks, surveys conducted before and after the intervention assessed changes in PsyCap levels and initial perceptions of interpersonal conflict among IT employees. The study's findings indicated that PCI served as a shield for IT employees and helped to reduce interpersonal conflict. The PCI program can help the organization by fostering a more upbeat, successful, and collaborative work environment.