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Abstract In the realm of service marketing, the customer is king. Building goods and services for the financial sector is tough and requires expertise. Banking is one of the oldest and biggest monetary services sectors among the others. CRM has a significant impact on the service industry, helping businesses gain and keep clients for long-term effectiveness. Meanwhile it is more important that banking sector to choose to retain the customer in existing manner to its post-merger processes. In this aspect the state bank of India has to perform its duties to fill the post-merger requisition to sustain and satisfy the need and requirements of the existing and future customers as well hence, it should perform/improve with new advancement procedures in accordance with the customer feedback. This article shows the customer satisfaction of post-merger customer relationship management in state bank of India in Mysuru District.