Published Paper Details:

People interact with systems more and more through voice assistants and chatbots. The days of solely engaging with a service through a keyboard are over. These new modes of user interaction are aided in part by This research will investigate how advancements in Artificial Intelligence and Machine Learning technology. are being used to improve many services. In particular it will look at the development of chatbots as a channel for information distribution. This project aimed to implement a web-based chatbot to assist with online food delivery applications , using tools that expose artificial intelligence methods such as natural language understanding. Allowing users to interact with the chatbot using natural language input and to train the chatbot using appropriate methods so it will be able to generate a response. The chatbot will allow users to view all their personal information all from within the chatbot In an industry with low user satisfaction rates and limited technology to increase accessibility. It is clear the chatbot overcomes the challenges food delivery applications face to increase the use of their services and gain a competitive edge over leading competitors.