Published Paper Details:

The Mizoram Right to Public Services Act, 2015, represents a transformative step toward citizen-centric governance in India, addressing inefficiencies and delays in public service delivery. This paper explores the historical context, provisions, and implementation challenges of the Act while analyzing its impact on governance, transparency, and citizen satisfaction. Key features of the legislation include mandatory time-bound service delivery, accountability measures through designated officers, a multi-tiered grievance redressal mechanism, and penalties for non-compliance. While the Act has improved service efficiency and administrative responsiveness, its success is constrained by limited public awareness, resource deficits, and resistance to accountability. Recommendations to strengthen its implementation include public education campaigns, enhanced training for officials, investment in digital infrastructure, and periodic policy reviews. By institutionalizing timely service delivery as a right, the Act underscores the potential for good governance and sets a model for other regions in India to replicate. This study provides critical insights into the Act's implications for public administration and the ongoing evolution of rights-based governance frameworks.