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Paper Title
TATA Power Mumbai - Automation of interruption communication to consumers & computation of reliability indices
Authors
MANISH THOOL, DEEPAK MHASE, P DEVANAND
Keywords
PSCC- POWER SYSTEM CONTROL CENTRE, FDE- FIELD DUTY ENGINEER, DMS- DISTRIBUTION MANAGEMENT SYSTEM, DSS- DISTRIBUTION SUBSTATION , RSS- RECEIVING STATION, OSI (PI)- PROPRIETORY SOFTWARE OF M/S OSI CORP.
Abstract
For electrical utilities, expectation from consumer about services has systematically increased in the sense of maintaining reliability & safety.Currently whenever a consumer or set of consumers experiences power disruption, they make a call to call -centres to address queries.SMS to consumer is being sent by Call Centers after generating no-supply status ticket. After getting feedback from Field Duty Engineer or LT Team for the concerned Zone, call center team issue communication to consumer & close the call /ticket. This paper describes the methodology adopted for direct communication to existing affected consumers while executing network operation as well as restoration of network. Methodology consist of integration of available systems viz GIS,SAP CRM & DMS which has reduced the cost to 1/10th of new market ready solutions of values as well as improvement in automation of computation of reliability indices.
IJCRT's Publication Details
Unique Identification Number - IJCRT2201542
Paper ID - 215388
Page Number(s) - e820-e824
Pubished in - Volume 10 | Issue 1 | January 2022
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
MANISH THOOL, DEEPAK MHASE, P DEVANAND, "TATA Power Mumbai - Automation of interruption communication to consumers & computation of reliability indices", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.10, Issue 1, pp.e820-e824, January 2022, Available at :http://www.ijcrt.org/papers/IJCRT2201542.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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