Published Paper Details:

Union Parishad is the lowest tier of local government institution which provides service to citizens at their doorsteps. It is the only institution that ensures good governance, development planning, implementation, transparency, and accountability for rural areas in Bangladesh. The latest local Government (Union Parishad) Act 2009 has created an opportunity to ensure participation and effective service to the citizens. By ensuring the best service to the citizen in local areas, union parishad can improve the living standard of local people and the development of the country as a whole. Moreover, actual sustainable development cannot be insured without the development of the status of local people, and for that union parishad play a catalytic role because of its functions, activities, role, and responsibility towards the citizen. Local institutions like union parishad ensure the best service to the citizen for promoting democracy, good governance, people participation, etc. Over the last few decades, Bangladesh see rapid growth but in local areas, people still face the problem of getting services because of institutional and outside reasons. In this research, we have been finding out the current problems which are being faced by the citizen in a particular union parishad in Feni Sadar Upazila. This is exploratory and descriptive research where survey method deployed on citizens and interviewing on union parishad bodies has been used based on multi-stage sampling in mixed approach. This is based on primary data in the area of 2 no Panchgachia union in Feni Sadar upazila at Feni district, where 200 respondents (190 citizens and 10 union parishad members) are taken by random sampling method. The findings of the study prove that most people face different kinds of problems when they seek service from union parishad. Reason of those challenges as respondent pointed out political, educational, economic, and social structure play a very significant role in terms of getting service from union parishad. This study reveals some ways to solve those problems for providing effective service to the citizen in the local area.