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Published Paper Details:
Paper Title
A STUDY ON CUSTOMER SATISFACTION OF BANKS IN GUJARAT
Authors
Ashwin Jadeja
Keywords
Bank, ATM, Customer Satisfaction
Abstract
With a jump in the Indian economy from a manufacturing sector to a service sector, banking as a whole is undergoing a change. A larger choice for the consumer is getting translated into a bigger requirement for financial products and customization of services is fast taking the average than a competitive advantage.This survey was carried out in the major city of the Gujarat. Customers of the different banks were taken as the sample unit. The study revealed that most of the people invest their money in the public sector banks. The study also found that many people faced problem while applied for the loan. And their main problem was very tedious documentation problem. This research also found that most of the people believe that in public sector bank there were speedier and convenient operations performed. It was also found that most of the people used the ATM/DEBIT card and they mostly used it for withdrawal.
IJCRT's Publication Details
Unique Identification Number - IJCRT1892339
Paper ID - 187554
Page Number(s) - 41-45
Pubished in - Volume 6 | Issue 2 | April 2018
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Publisher Name - IJCRT | www.ijcrt.org | ISSN : 2320-2882
E-ISSN Number - 2320-2882
Cite this article
Ashwin Jadeja, "A STUDY ON CUSTOMER SATISFACTION OF BANKS IN GUJARAT ", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.6, Issue 2, pp.41-45, April 2018, Available at :http://www.ijcrt.org/papers/IJCRT1892339.pdf
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Volume 14 | Issue 9
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Last Date :
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Submit Manuscript Online Impact Factor: 7.97 Review Results : Within 02-03 Days Paper Publication : Within 02-03 Days
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
ISSN and 7.97 Impact Factor Details
ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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