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Published Paper Details:
Automated Multi-Platform Messaging System for Enhanced Client Communication- UniCom Hub
Authors
Amol Jadhav,Durgesh Chavan,Harshwardhan Deshmukh,Aditya Gajghate,Akanksha Dhanawade
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Keywords
Cross-Platform Communication, Automation, Scalable Messaging, React.js, Node.js, MongoDB, Nodemailer, Twilio, Puppeteer, UniCom Hub, Dynamic Content, Communication Workflow Optimization.
Abstract
The widespread of communication platforms has significantly transformed how businesses and individuals interact with their customers, yet it has also introduced complexities in managing these channels efficiently. As companies increasingly rely on platforms like Gmail, WhatsApp, and SMS to engage with a wide range of audiences, the fragmentation of messaging tools often leads to inefficiencies and difficulty in scaling communication workflows. To address these challenges, this paper presents UniCom Hub, an Automated Multi-Platform Messaging System for Enhanced Client Communication. UniCom Hub integrates Gmail, WhatsApp, and SMS into a single cohesive ecosystem, enabling businesses to manage communication across multiple channels from a unified interface. The platform leverages technologies such as React.js for frontend development, Node.js for backend services, and MongoDB for data persistence. Additionally, the system utilizes Nodemailer, Twilio, and Puppeteer to handle message automation and scheduling. By supporting CSV/Excel-based recipient management and offering dynamic message customization, UniCom Hub aims to streamline high-volume, cross-platform communication while enhancing operational efficiency. This paper outlines the system architecture, design considerations, and key features, providing insights into its implementation and potential for further development.
IJCRT's Publication Details
Unique Identification Number - IJCRT25A5564
Paper ID - 287597
Author type - Indian Author
Page Number(s) - n570-n581
Pubished in - Volume 13 | Issue 5 | May 2025
DOI (Digital Object Identifier) -
No Of Downloads - 69
Author Country - India, 411009, pune, pune, 411009, Science and Technology
Publisher Name - IJPUBLICATION | www.ijcrt.org | ISSN : 2320-2882
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Amol Jadhav,Durgesh Chavan,Harshwardhan Deshmukh,Aditya Gajghate,Akanksha Dhanawade, "Automated Multi-Platform Messaging System for Enhanced Client Communication- UniCom Hub", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 5, pp.n570-n581, May 2025, Available at :http://www.ijcrt.org/papers/IJCRT25A5564.pdf
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ISSN: 2320-2882 Impact Factor: 7.97 and ISSN APPROVED Journal Starting Year (ESTD) : 2013
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