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Revisiting Information Systems Effectiveness in Remote Work Environments: Insights from the DeLone and McLean Model
Authors
Buchepalli Sai Saketh,K.Kanagalakshmi
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Keywords
DeLone and McLean IS Success Model, Remote Work, Information Systems Effectiveness,E-learning, Monitoring Quality.
Abstract
The impetuous transition to remote working has prompted the reconsideration of effectiveness of Information Systems (IS). The paper reiterates on DeLone and McLean (D&M) IS Success Model that is one of the most influential models in IS research to evaluate its applicability and extension in distributed work environments. With the lesson to be learned across various dimensions, including e-learning, telemedicine and cloud migration, the study reflects on the redefinition of such traditional concepts like System Quality, Information Quality, Service Quality, User Satisfaction, and Net Benefits in the remote contexts [6][8][10][24].In the COVID-19 pandemic, such sectors as education had to switch to online systems, and, in addition to technical quality, such aspects as user capability and Monitoring Quality, a new quality dimension which ties to convenience and performance, became critical [1][4][6]. Likewise, in the case of telemedicine and cloud computing technology and communication quality presented new elements of success and danger [10][17][24].Surprisingly, the growing significance of leadership, especially in promoting a perceived organizational support and system self-efficacy, which contributes largely to the IS achievement in remote environments as identified in the research is also emphasized in the study [21]. Moreover, it concerns some major problems, namely that of compulsory system use, multi-user validation, and socio-technical adaptations requirement in the crisis situation [4][6][7][9].Finally, this paper has developed a synthesized regional view on IS effectiveness in remote operations as well as an argument on a resilient and adaptable IS strategy that responds to distributed work needs.
IJCRT's Publication Details
Unique Identification Number - IJCRT2507659
Paper ID - 291559
Author type - Indian Author
Page Number(s) - f730-f742
Pubished in - Volume 13 | Issue 7 | July 2025
DOI (Digital Object Identifier) -
No Of Downloads - 69
Author Country - India, 560043, bangalore, bangalore, 560043, Science and Technology
Publisher Name - IJPUBLICATION | www.ijcrt.org | ISSN : 2320-2882
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Buchepalli Sai Saketh,K.Kanagalakshmi, "Revisiting Information Systems Effectiveness in Remote Work Environments: Insights from the DeLone and McLean Model", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 7, pp.f730-f742, July 2025, Available at :http://www.ijcrt.org/papers/IJCRT2507659.pdf
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