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Published Paper Details:
Developing Automation in Local Agencies: Enhancing Transparency and Accountability
Authors
Pramod Kumar Muppala
Downlaod Center
Keywords
Automation in local agencies, Transparency and accountability, Public service efficiency, Data-driven governance, Workflow standardization.
Abstract
Local government agencies implementing automation systems create new possibilities to enhance transparency and accountability and boost operational efficiency when delivering public services. The analysis examines how automation accomplishes administrative process optimization and manual reduction while enabling real-time data availability. In combination with Ansible, Jenkins allows local agencies to standardize repetitive workflows, reducing human mistakes while streamlining their focus on key decision processes. The accessibility of budgets and project information alongside audit trails in real-time surpasses traditional levels of transparency through automation technology. The openness that emerges from automation builds accountable systems through verifiable records while reducing the chance of corruption or mismanagement. Through data-driven governance systems, automation provides the fundamental capability to evaluate metrics necessary for efficient process operations, resource usage, and community outreach strategies. These data insights facilitate better decisions and customized service adjustments that serve changing public demands. The study combines qualitative interviews with agency officials and IT specialists alongside quantitative employee and citizen surveys to achieve its research goals. New research shows that automation drives better operational performance, builds trust through improved workflow transparency, and optimizes resource allocation. For successful automation implementation, agencies must overcome three major barriers: staff resistance to the new system, technical issues, and inadequate funding. This research demonstrates that automation functions beyond its functional benefits to catalyze government institution reforms. For successful automation adoption within local agencies, a combination of well-planned strategies adapted for employee training and necessary policy frameworks are essential. Government acceptance of automation will create higher service quality and enhanced institutional trust, leading to superior governance systems serving citizens more effectively.
IJCRT's Publication Details
Unique Identification Number - IJCRT2501825
Paper ID - 276364
Author type - Indian Author
Page Number(s) - h121-h133
Pubished in - Volume 13 | Issue 1 | January 2025
DOI (Digital Object Identifier) -
No Of Downloads - 230
Author Country - India, -, -, -, -, Science and Technology
Publisher Name - IJPUBLICATION | www.ijcrt.org | ISSN : 2320-2882
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Pramod Kumar Muppala, "Developing Automation in Local Agencies: Enhancing Transparency and Accountability", International Journal of Creative Research Thoughts (IJCRT), ISSN:2320-2882, Volume.13, Issue 1, pp.h121-h133, January 2025, Available at :http://www.ijcrt.org/papers/IJCRT2501825.pdf
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